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Customer Service Representative at a Pharmaceutical Distribution Company - Fadac Resources and Services

Posted on Thu 26th Sep, 2019 - hotnigerianjobs.com --- (0 comments)


Fadac Resources and Services - Our client is a leading Online pharmaceutical distribution company with a vision to be Nigeria’s leading pharmacy in the provision of healthcare, health products and health services. Due to expansion, they are in need of a suitably qualified candidate to fill the position below:

Job Title: Customer Service Representative

Location:
Lagos

Responsibilities
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries and complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Process orders, forms, applications and requests
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Follow up on customer request
  • Provide feedback on the efficiency of the customer service process
Requirements
  • Must be a female applicant
  • Minimum of OND in Mass Communication or any related field
  • 2 - 3 years proven work experience as a Customer service representative
  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to details and accuracy
  • Candidates must reside within Victoria Island and it's environs.
Application Closing Date
26th November, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

  

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