3Line commenced business in 2007 with the primary aim of using technology to make financial services easily available to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We focus on four key areas: Electronic Banking, Issuer Processing, Agency Banking and Identity Management, all driven by our Card Scheme.
We are recruiting to fill the position below:
Job Title: Operations Support Officer
Location: Lagos
Level: Entry level
Description of Job Duties
- Engage in Cardholder (customer) record creation and Card Delivery process on CMS
- Provide administrative support for the card operations
- Maintain and Monitor Cards/Pos Terminals Stock in vault
- Perform support for cards mailer printing and mailing service
- Provide effective training & technical support to merchants on POS operations
- Engage in Operations support, receiving complaints from customers and providing effective resolution in a timely manner.
- Provide support to our payment gateway from connected systems within a chain which come together to provide a service to ensure that processed transactions on all systems maintain the same information hence guarantying transaction integrity.
- Investigate and analyze card transactions failure experienced by customers on ATM, POS ,VAS and proffer solution
- Provide support for transaction settlement and reconciliation
Experience Requirements and Skills (in details)
- Excellent use of Ms office Applications such as CorelDRAW Graphics Suite, Microsoft Excel and Microsoft word
- Good verbal and written communication skills
- Ability to remain calm under pressure, Logical, Analytical, Integrity, Organized, Accurate and pays attention to details
- Ability to work under pressure, grappling with multiple tasks
- Knowledge and ability to analyze the design and application of software on one or more platforms and provide recommendation for addressing errors and to promote system enhancement.
- Ability to convey factual information clearly and accurately
- Customer service oriented and Self-Motivated
Application Closing Date
11th October, 2019
How to Apply
Interested and qualified candidates should send their Application and CV to:
humanresources@3lineng.com using the "Job title" as subject of the email.