Operations Support Officer at 3Line Card Management

3Line commenced business in 2007 with the primary aim of using technology to make financial services easily available to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We focus on four key areas: Electronic Banking, Issuer Processing, Agency Banking and Identity Management, all driven by our Card Scheme.

We are recruiting to fill the position below:

Job Title: Operations Support Officer

Location: Lagos
Level: Entry level

Description of Job Duties

• Engage in Cardholder (customer) record creation and Card Delivery process on CMS
• Provide administrative support for the card operations
• Maintain and Monitor Cards/Pos Terminals Stock in vault
• Perform support for cards mailer printing and mailing service
• Provide effective training & technical support to merchants on POS operations
• Engage in Operations support, receiving complaints from customers and providing effective resolution in a timely manner.
• Provide support to our payment gateway from connected systems within a chain which come together to provide a service to ensure that processed transactions on all systems maintain the same information hence guarantying transaction integrity.
• Investigate and analyze card transactions failure experienced by customers on ATM, POS ,VAS and proffer solution
• Provide support for transaction settlement and reconciliation

Experience Requirements and Skills (in details)

• Excellent use of Ms office Applications such as CorelDRAW Graphics Suite, Microsoft Excel and Microsoft word
• Good verbal and written communication skills
• Ability to remain calm under pressure, Logical, Analytical, Integrity, Organized, Accurate and pays attention to details
• Ability to work under pressure, grappling with multiple tasks
• Knowledge and ability to analyze the design and application of software on one or more platforms and provide recommendation for addressing errors and to promote system enhancement.
• Ability to convey factual information clearly and accurately
• Customer service oriented and Self-Motivated

Application Closing Date
11th October, 2019

How to Apply
Interested and qualified candidates should send their Application and CV to: humanresources@3lineng.com using the "Job title" as subject of the email.