ibakatv is a video on demand platform for Nollywood movies; it has over 15,000 hours of movie and TV content streamed on-demand. Due to rapid expansion we are looking for a qualified candidate to fill a strategic business position as we maintain our status as one of the fastest-growing internet entertainment companies in Nigeria. Uniquely, the work environment offers a first class condition with a very attractive remuneration package.
We are recruiting to fill the position below:
Job Title: Customer Service Executive
Location: Lagos
Flexible work Schedule: 2 days ON, 1 day OFF
Key Roles
- Supports customers by providing helpful information, answering questions, and responding to complaints
- Job holder will be the front line of support for clients and customers and help ensure that customers are satisfied with products, services, and features.
Principal Accountabilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Skills and Competencies:
- Strong communication Skills (Verbal and written)
- Passionate
- Client servicing skills
- Good presentation skills
- PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
- Interpersonal Skills
- Must be multi-skilled
- Excellent interpersonal skills
- Good analytical skills
- Proactive
- Must be honest and reliable
- Ability to work under pressure
- Good use of initiative.
Requirements
- The job holder must have an ND (National Diploma) certificate in Business, Communication, Humanities or Marketing related discipline with a minimum of 1 year post qualification experience in related field.
Remuneration
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to:
[email protected] using the Job Title as the subject of the mail.