Customer Service Executive at Ibaka Entertainment Limited (IbakaTV)

ibakatv is a video on demand platform for Nollywood movies; it has over 15,000 hours of movie and TV content streamed on-demand. Due to rapid expansion we are looking for a qualified candidate to fill a strategic business position as we maintain our status as one of the fastest-growing internet entertainment companies in Nigeria. Uniquely, the work environment offers a first class condition with a very attractive remuneration package.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Lagos
Flexible work Schedule: 2 days ON, 1 day OFF

Key Roles

• Supports customers by providing helpful information, answering questions, and responding to complaints
• Job holder will be the front line of support for clients and customers and help ensure that customers are satisfied with products, services, and features.

Principal Accountabilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Skills and Competencies:

• Strong communication Skills (Verbal and written)
• Passionate
• Client servicing skills
• Good presentation skills
• PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Interpersonal Skills
• Must be multi-skilled
• Excellent interpersonal skills
• Good analytical skills
• Proactive
• Must be honest and reliable
• Ability to work under pressure
• Good use of initiative.

Requirements

• The job holder must have an ND (National Diploma) certificate in Business, Communication, Humanities or Marketing related discipline with a minimum of 1 year post qualification experience in related field.

Remuneration

• N50,000/month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: hribaka@gmail.com using the Job Title as the subject of the mail.