Nicole Sinclair Consulting - Our client, a reputable Hotel located in Victoria Island, Lagos State is recruiting suitably qualified candidates to fill the position below:
Job Title: Operations Manager
Location: Lagos
Job Description
- This position is responsible for all operations,providing and implementing developed strategies and services.
- The Operations Manager works very close with managers of the different departments.
- Successful candidate will accounts for needs of owners, employees and guests.
Responsibilities
- Plans activities and allocate responsibilities to achieve the most efficient operating model.
- Communicate with guests when appropriate by welcoming them, address their complaints, find solutions to problems, offer information, etc.
- Deal with maintenance issues, shortages in staff or equipment renovation, etc.
- Oversee the operations functions of the apartment.
- Ensure full compliance to the business operating controls, SOP’s, policies, procedures and service standards.
- Manage on-going profitability of the apartment, ensuring revenue and guest satisfaction targets are met and exceeded.
- Closely monitor the apartment business report on a daily basis and take decisions accordingly.
- Maximizing apartment yield and revenue through innovative sales practices and yield management programs.
- Prepare a monthly financial reporting for the owners and stake holders.
- Responsible for corporate client handling and take part in new client acquisition along with the sales team whenever required.
- Respond to audits to ensure continual improvement is achieved.
- Performs other tasks as assigned.
Competency/Skill/Requirements
- Minimum of a B.Sc in Tourism, Business Administration or other related courses.
- About 5-10years in the hospitality industry, as a Manager or other related managerial positions.
- Proven experience with clear track record of managing a hotel/service apartment.
- Must possess outstanding management skills and extensive hands-on experience.
- Should possess apt understanding of hospitality management best practices and relevant laws and guidelines.
- Should possess an outstanding leadership skill and pays a great attention to details.
- Must have good knowledge of Opera software and other relevant hotel soft ware.
- Working knowledge of MS office; knowledge of hotel management software is an advantage.
- Excellent customer service skills as well as a strong business mindset.
- Demonstrable aptitude in decision-making and problem solving.
- Must be reliable with the ability to multi-task and work well under pressure.
- Should have a good knowledge of sales and Marketing.
- Excellent organizational and time management skills.
Application Closing Date
15th November, 2019.
How to Apply
Interested and qualified candidates should:
Click here to apply online