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Operations Manager at Nicole Sinclair Consulting

Posted on Wed 13th Nov, 2019 - hotnigerianjobs.com --- (0 comments)


Nicole Sinclair Consulting - Our client, a reputable Hotel located in Victoria Island, Lagos State is recruiting suitably qualified candidates to fill the position below:

Job Title: Operations Manager

Location:
Lagos

Job Description
  • This position is responsible for all operations,providing and implementing developed strategies and services.
  • The Operations Manager works very close with managers of the different departments.
  • Successful candidate will accounts for needs of owners, employees and guests.
Responsibilities
  • Plans activities and allocate responsibilities to achieve the most efficient operating model.
  • Communicate with guests when appropriate by welcoming them, address their complaints, find solutions to problems, offer information, etc.
  • Deal with maintenance issues, shortages in staff or equipment renovation, etc.
  • Oversee the operations functions of the apartment.
  • Ensure full compliance to the business operating controls, SOP’s, policies, procedures and service standards.
  • Manage on-going profitability of the apartment, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Closely monitor the apartment business report on a daily basis and take decisions accordingly.
  • Maximizing apartment yield and revenue through innovative sales practices and yield management programs.
  • Prepare a monthly financial reporting for the owners and stake holders.
  • Responsible for corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • Respond to audits to ensure continual improvement is achieved.
  • Performs other tasks as assigned.
Competency/Skill/Requirements
  • Minimum of a B.Sc in Tourism, Business Administration or other related courses.
  • About 5-10years in the hospitality industry, as a Manager or other related managerial positions.
  • Proven experience with clear track record of managing a hotel/service apartment.
  • Must possess outstanding management skills and extensive hands-on experience.
  • Should possess apt understanding of hospitality management best practices and relevant laws and guidelines.
  • Should possess an outstanding leadership skill and pays a great attention to details.
  • Must have good knowledge of Opera software and other relevant hotel soft ware.
  • Working knowledge of MS office; knowledge of hotel management software is an advantage.
  • Excellent customer service skills as well as a strong business mindset.
  • Demonstrable aptitude in decision-making and problem solving.
  • Must be reliable with the ability to multi-task and work well under pressure.
  • Should have a good knowledge of sales and Marketing.
  • Excellent organizational and time management skills.
Application Closing Date
15th November, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

  

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