Customer Intelligence Analyst at Innovectives LLC

Innovectives, an integrated fintech company, is a Payment Facilitator, licensed Agent Banking Services Provider, inter-bank Payment Aggregator as a well as a certified mobile Point of Sale solution provider.

Innovectives facilitates digital, mobile and e-payment payment services such as Customer-to-Customer [C2C] Business-to- Business [B2B], Business-to-customer [B2C], Customer-to-Business [C2B], Business-to-Government [B2G], Government-to-Citizen [G2C] transactions across Africa.

We are recruiting to fill the position of:

Job Title: Customer Intelligence Analyst

Location: Lagos

Job Description

• Analyze large amounts of information to discover trends and patterns
• Define Data Governance Standards within the Organization
• Aid in the realignment of all Data goals within the Organization
• Drive improved data quality for effective analytics and decision making
• Develop Data Models for the Organization
• Evaluate Data Models and Physical Databases for variances and discrepancies
• Build Predictive models and Machine learning algorithms
• Ensure Quality Data for regulatory purposes
• Drive Customer Feedback Management within the Organization
• Preparation of Reports and presentation of information using data Visualization techniques
• Analyze Customer Performance and Provide insights
• Evaluate and analyze user experience processes and provide guidance on improvement across various touch points
• Drives discussion of key metrics with interpretation, hypothesis and proposes action

Qualifications
Minimum Experience:

• Candidate should have 3 years cognate experience working in a similar role.
• Must have strong knowledge of data analysis, data management and business intelligence reporting using excel
• You must be skilled at analysing customer feedback metrics and handling displeased customers.

Application Closing Date
10th April, 2020.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as the subject of the email.