Customer Intelligence Analyst at Innovectives LLC

Innovectives, an integrated fintech company, is a Payment Facilitator, licensed Agent Banking Services Provider, inter-bank Payment Aggregator as a well as a certified mobile Point of Sale solution provider.

Innovectives facilitates digital, mobile and e-payment payment services such as Customer-to-Customer [C2C] Business-to- Business [B2B], Business-to-customer [B2C], Customer-to-Business [C2B], Business-to-Government [B2G], Government-to-Citizen [G2C] transactions across Africa.

We are recruiting to fill the position of:

Job Title: Customer Intelligence Analyst

Location: Lagos

Job Description

• Analyze large amounts of information to discover trends and patterns
• Define Data Governance Standards within the Organization
• Aid in the realignment of all Data goals within the Organization
• Drive improved data quality for effective analytics and decision making
• Develop Data Models for the Organization
• Evaluate Data Models and Physical Databases for variances and discrepancies
• Build Predictive models and Machine learning algorithms
• Ensure Quality Data for regulatory purposes
• Drive Customer Feedback Management within the Organization
• Preparation of Reports and presentation of information using data Visualization techniques
• Analyze Customer Performance and Provide insights
• Evaluate and analyze user experience processes and provide guidance on improvement across various touch points
• Drives discussion of key metrics with interpretation, hypothesis and proposes action

Qualifications
Minimum Experience:

• Candidate should have 3 years cognate experience working in a similar role.
• Must have strong knowledge of data analysis, data management and business intelligence reporting using excel
• You must be skilled at analysing customer feedback metrics and handling displeased customers.

Application Closing Date
10th April, 2020.