A Renewable Energy company specialized in providing efficient and affordable electricity at different scale is currently recruiting suitably qualified candidates to fill the position below:
Job Title: After Sales Engineer
Location: Lagos
Job Type: Full Time
Responsiblities
- Train, motivate and lead after-sales teams to achieve set objectives and targets.
- Maintain contact with clients to obtain customer feedback regarding product/service quality.
- Assist clients in resolving issues and complaints concerning purchased products or services.
- Build and establish a good work relationship with clients to facilitate increased patronage and revenue.
- Monitor contract details to notify clients of pending expiration and help process renewal.
- Supervise the operations of after-sales teams to ensure set targets are met.
- Develop and implement strategies effective for ensuring a satisfied clientele and increased returns.
- Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards.
- Develop and optimize support and service processes, tools, and systems.
- Oversee all post-sales services provided to clients to ensure customer satisfaction.
- Maintain up-to-date knowledge of job operations by conducting research and participating in educational programs.
- Provide periodic reports to management on all after-sales activities.
- Ensure compliance with all general and company policies when carrying out job duties.
Requirements
- Degree in Electrical Engineering (essential).
- 5 years of work experience as an Electrical Engineer (essential).
- Professionally registered and currently holding a COREN and NEMSA Certification (essential)
- Expert experience in project management.
- Ability to liaise with professionals from other disciplines.
- Analytical thinker with strong problem-solving skills.
- Meticulous attention to detail with the superb organizational skills.
- Ability to work under pressure and meet tight deadlines.
- Ability to work independently and as part of a team.
- Excellent communication.
Salary
N150,000 - N200,000 Monthly
Application Closing Date
30th September, 2020.
How to Apply
Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the mail.
Note: Only shortlisted candidates will be contacted.
https://www.hotnigerianjobs.com/hotjobs/300834/after-sales-engineer-at-a-renewable-energy-company.html