Job Description
Ensuring client technology needs are met:
- Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Monitors, ensures and manages the acquisition and maintenance of company based systems.
- Analyzes information, identifies current and potential problems and proposes solutions.
- Maintains, inspects and repairs equipment.
- Inspects and ensures the maintenance of the equipment or the environment.
- Ensures that computer and network operations are monitored at the company, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
- Manages activities to ensure the company infrastructure and applications systems are functional at all times.
- Ensures solutions are consistent with the client's needs and brand-specific.
- Administers and maintains mail and email.
- Maintains inventories and manages IT hardware/software.
- Provides Internet support and maintenance (if applicable)
- Provides cable management support.
- Generates systems communications for company users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.
- Consults on specific application issues or hardware/software problems.
- Provides feedback on application functional performance and system performance.
- Work with developers to design algorithms and flowcharts
- Produce clean, efficient code based on specifications
- Integrate software components and third-party programs
- Verify and deploy programs and systems
- Troubleshoot, debug and upgrade existing software
- Gather and evaluate user feedback
- Recommend and execute improvements
- Create technical documentation for reference and reporting
Managing Projects and Policies:
- Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Monitors processes and evaluates information according to SOP and LSOP requirements.
- Enforces IR policies and standards protecting company hardware, software and other resources at the property.
- Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations.
Maintaining Information Systems and Technology Goals:
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.
- Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule and according to specification.
- Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.
- Ensures proper asset management.
- Performs on-site monitoring of all projects.
- Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.
Demonstrating and Applying Information ResourcesKnowledge:
- Keeps up-to-date technically and applies new knowledge to your job.
- Demonstrates knowledge of job-relevant issues, products, systems, and processes.
- Provides technical expertise and support.
Additional Responsibilities:
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.
- Manages vendors for property IT requirements functioning as escalation point for problem resolution.
Requirement
- Bachelor Degree qualification.