IT Operations Manager at Total Secure Nigeria Limited

At Total Secure Nigeria we are very confident that we will become your preferred choice for security and defence products throughout Nigeria. Through our partnership with our sister company is the UK we feel we are in the perfect position to provide a definitive services to our clients.

We are recruiting to fill the position below:

Job Title: IT Operations Manager

Location: Abuja (FCT)

Job Description
Ensuring client technology needs are met:

• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Monitors, ensures and manages the acquisition and maintenance of company based systems.
• Analyzes information, identifies current and potential problems and proposes solutions.
• Maintains, inspects and repairs equipment.
• Inspects and ensures the maintenance of the equipment or the environment.
• Ensures that computer and network operations are monitored at the company, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
• Manages activities to ensure the company infrastructure and applications systems are functional at all times.
• Ensures solutions are consistent with the client's needs and brand-specific.
• Administers and maintains mail and email.
• Maintains inventories and manages IT hardware/software.
• Provides Internet support and maintenance (if applicable)
• Provides cable management support.
• Generates systems communications for company users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.
• Consults on specific application issues or hardware/software problems.
• Provides feedback on application functional performance and system performance.
• Work with developers to design algorithms and flowcharts
• Produce clean, efficient code based on specifications
• Integrate software components and third-party programs
• Verify and deploy programs and systems
• Troubleshoot, debug and upgrade existing software
• Gather and evaluate user feedback
• Recommend and execute improvements
• Create technical documentation for reference and reporting

Managing Projects and Policies:

• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Monitors processes and evaluates information according to SOP and LSOP requirements.
• Enforces IR policies and standards protecting company hardware, software and other resources at the property.
• Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations.

Maintaining Information Systems and Technology Goals:

• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.
• Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule and according to specification.
• Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.
• Ensures proper asset management.
• Performs on-site monitoring of all projects.
• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.

Demonstrating and Applying Information ResourcesKnowledge:

• Keeps up-to-date technically and applies new knowledge to your job.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Provides technical expertise and support.

Additional Responsibilities:

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.
• Manages vendors for property IT requirements functioning as escalation point for problem resolution.

Requirement

• Bachelor Degree qualification.

Application Closing Date
30th October, 2020.