IT Service Desk Officer at a Newly Licensed Digital Payment Institution

Posted on Mon 09th Nov, 2020 - --- (0 comments)

A newly licensed digital payment institution in Nigeria with strong affiliation to one of the Leading Mobile Telecommunication in Africa desires to recruit highly competent, talented, self-motivated and result oriented individuals to fill the position below:

Job Title: IT Service Desk Officer

Reference No.: ITSD
Location: Nigeria


  • Provide 100% phone and remote technical support, or chat or through the Incident Management System.
  • Triage and work incoming Service Desk calls, chats, tickets.
  • Open a Samanage ticket for every call ensuring ownership of customer incidents and requests to resolution and ensure tickets are updated with accurate notes daily.
  • Participate in on call after-hours and weekend support as needed.
  • Ensure tickets are responded to and resolved within Service Level Agreements for each customer.
  • Create documentation for the Service Desk.


  • Minimum of Bachelor’s degree in Computer, Electrical / Electronic or Telecommunications Engineering or other related disciplines.
  • A Postgraduate degree or professional certification in Telecommunication or Engineering Field will be an added advantage.


  • Minimum of 2 years Help Desk/Customer service/Call Center or IT experience.
  • Solid technical and troubleshooting skills.
  • Experience in explaining highly technical data and information to end-users of complex IT systems and projects.
  • Good use of word processing, spreadsheet, graphics and scheduling tools.
  • Ability to gather and convert data into a written narrative.

Very attractive and competitive remuneration packages and challenging prospects await the successful candidate.

Application Closing Date
23rd November, 2020.

Method of Application
Interested and qualified candidates should e-mail their Resume (quoting reference as the subject of the mail) with a scanned passport-sized photograph to: [email protected]

Note: All applications will be treated in confidence and only shortlisted candidates will be contacted.