IT Service Desk Officer at a Newly Licensed Digital Payment Institution

A newly licensed digital payment institution in Nigeria with strong affiliation to one of the Leading Mobile Telecommunication in Africa desires to recruit highly competent, talented, self-motivated and result oriented individuals to fill the position below:

Job Title: IT Service Desk Officer

Reference No.: ITSD
Location: Nigeria

Responsibilities

• Provide 100% phone and remote technical support, or chat or through the Incident Management System.
• Triage and work incoming Service Desk calls, chats, tickets.
• Open a Samanage ticket for every call ensuring ownership of customer incidents and requests to resolution and ensure tickets are updated with accurate notes daily.
• Participate in on call after-hours and weekend support as needed.
• Ensure tickets are responded to and resolved within Service Level Agreements for each customer.
• Create documentation for the Service Desk.

Qualifications

• Minimum of Bachelor’s degree in Computer, Electrical / Electronic or Telecommunications Engineering or other related disciplines.
• A Postgraduate degree or professional certification in Telecommunication or Engineering Field will be an added advantage.

Experience:

• Minimum of 2 years Help Desk/Customer service/Call Center or IT experience.
• Solid technical and troubleshooting skills.
• Experience in explaining highly technical data and information to end-users of complex IT systems and projects.
• Good use of word processing, spreadsheet, graphics and scheduling tools.
• Ability to gather and convert data into a written narrative.

Remuneration
Very attractive and competitive remuneration packages and challenging prospects await the successful candidate.

Application Closing Date
23rd November, 2020.