Orange Printing press is a large format print specialist that designs, produces, delivers and installs world-class graphics to a global client list of events, exhibitions, conferences and event organisers.
Our well equipped, facility enables it to offer extremely fast turnaround times and large volumes using a huge variety of techniques and substrates with state-of-the-art machines and equipments.
We are recruiting to fill the position below:
Job Title: Head - Business Development & Customer Relationship
Location: Shomolu, Lagos
Employment Type: Full-time
Job Objectives
- To development business strategies and solutions to OPPCL, thereby increasing the company market share and generating more revenue for the company
- To provide outstanding customer service to OPPCL clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals
Principal Duties / Responsibilities
Development of business solutions:
- Brainstorms with the business development team to create new business strategies
- Identifies sales and services that would appeal to old and new clients
- Finds and follows new sales leads
- Develops ways to improve the customer experience and build brand loyalty
- Researches the printing market and industry trends
- Develops customer satisfaction goals and coordinate with the team to meet them on a steady basis
- Assesses printing materials and services statistics and prepares detailed reports on findings
- Stays informed on the latest industry techniques and methods
- Prepares annual budget for the department and tracks expenses relating to the budget
Generation of New Sales Leads:
- Generates sales leads, building sustainable relationships with clients
- Arranges business meetings and one-on-one conversations with prospective clients
- Reports back to the management on sales leads results
- Prepares sales contracts; following company rules and guidelines
- Attends networking events
Client Management:
- Negotiates sales contracts with clients
- Builds trust and long-term relationships with clients/customers
- Develops ways to improve the customer experience and build brand loyalty
- Responds to customer service issues in a timely manner
- Creates effective customer service procedures, policies, and standards
- Achieves client’s expectations and satisfaction
- Manages clients accounts and data base
- Handles customers/clients issues and complaints
- Develops customer satisfaction goals and coordinates with the team to meet them on a steady basis
- Implements effective customer loyalty programs
- Delivers a comprehensive service to enquiring customers
- Delegates certain customer enquiries to specific teams
- Manages a large number of incoming customers ‘calls and emails
Management of Business Development and Customer Service Team:
- Supervises day-to-day operations in the customer service department
- Motivates team members to exceed expected goals
- Hires and trains new customer service executives
- Manages the approved budget of the customer service department
Documentation of Sales and Clients Records:
- Manages records of sales, revenue, and other important data
- Maintains accurate records and document all customer service activities and discussions
- Keeps a record of customer interaction and details of actions taken
Requirements
- Qualification: Bachelor's Degree
- Experience: 5 - 10
Salary
N2,000,000.00 - N2,500,000.00 Annually.
Application Closing Date
25th January, 2021.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as subject of the email.
https://www.hotnigerianjobs.com/hotjobs/320249/head-business-development-customer-relationship-at.html