Orange Printing press is a large format print specialist that designs, produces, delivers and installs world-class graphics to a global client list of events, exhibitions, conferences and event organisers.
Our well equipped, facility enables it to offer extremely fast turnaround times and large volumes using a huge variety of techniques and substrates with state-of-the-art machines and equipments.
We are recruiting to fill the position below:
Job Title: Head Business Development & Customer Relations
Location: Shomolu, Lagos,
Employment Type: Full-time
Supervises: Business Dev. Executives and Customer Service Executive
Reports To: Managing Director
Job objectives
- To development business strategies and solutions to OPPCL, thereby increasing the company market share and generating more revenue for the company
- To provide outstanding customer service to OPPCL clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals
Principal Duties / Responsibilities
Development of Business Solutions:
- Brainstorms with the business development team to create new business strategies
- Identifies sales and services that would appeal to old and new clients
- Finds and follows new sales leads
- Develops ways to improve the customer experience and build brand loyalty
- Researches the printing market and industry trends
- Develops customer satisfaction goals and coordinate with the team to meet them on a steady basis
- Assesses printing materials and services statistics and prepares detailed reports on findings
- Stays informed on the latest industry techniques and methods
- Prepares annual budget for the department and tracks expenses relating to the budget
Generation of New Sales Leads:
- Generates sales leads, building sustainable relationships with clients
- Arranges business meetings and one-on-one conversations with prospective clients
- Reports back to the management on sales leads results
- Prepares sales contracts; following company rules and guidelines
- Attends networking events
Client Management:
- Negotiates sales contracts with clients
- Builds trust and long-term relationships with clients/customers
- Develops ways to improve the customer experience and build brand loyalty
- Responds to customer service issues in a timely manner
- Creates effective customer service procedures, policies, and standards
- Achieves client’s expectations and satisfaction
- Manages clients accounts and database
- Handles customers/clients issues and complaints
- Develops customer satisfaction goals and coordinates with the team to meet them on a steady basis
- Implements effective customer loyalty programs
- Delivers a comprehensive service to enquiring customers
- Delegates certain customer enquiries to specific teams
- Manages a large number of incoming customers ‘calls and emails
Management of Business Development and Customer Service Team:
- Supervises day-to-day operations in the customer service department
- Motivates team members to exceed expected goals
- Hires and trains new customer service executives
- Manages the approved budget of the customer service department
Documentation of Sales and Clients Records:
- Manages records of sales, revenue, and other important data
- Maintains accurate records and document all customer service activities and discussions
- Keeps a record of customer interaction and details of actions taken
Job Requirements
Education:
- Bachelor’s degree in Business Administration, Printing or Technology or relations fields
Experience:
- A minimum of 5 years’ proven experience as a Business Dev./Customer Service Manager in a printing Industry
- Proficiency in Microsoft Office and customer service software
- A thorough knowledge of printing products and service
Knowledge, Skills and Competency Requirements:
- Excellent verbal and written communication skills
- Self-motivated and self-directed
- Goal-oriented, organized team player
- Ability to mentor and lead team and staff
- Eager to expand the company with new sales, clients, and territories
- Proven sales results
- Computer literacy
- Good understanding of management practices and techniques
- Excellent leadership and interpersonal skills
- Able to analyze data and sales statistics and translate results into better solutions
Key Performance Indicators:
- 50% New Contracts Signed Quarterly
- Engaged Qualified Leads in Sales(20 Qualified Leads Quarterly)
- 90% Old Customers Retained
- Net Promoter Score(10% New Clients by Recommendations)
- 20% Cost of Sales Follow Up
- 20% Time Spent on Sales Follow Up
- 90% Accuracy of sales report
- 50% Gross Profit Margin from Sales
- 80% Growth in the Company Revenue
- Average receipt Resolution Time
- Business Knowledge Assessment
- 50% Staff Turnover
Application Closing Date
1st March, 2021.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/326549/head-business-development-customer-relations-at-or.html