Orange Printing press is a large format print specialist that designs, produces, delivers and installs world-class graphics to a global client list of events, exhibitions, conferences and event organisers.
Our well equipped, facility enables it to offer extremely fast turnaround times and large volumes using a huge variety of techniques and substrates with state-of-the-art machines and equipments.
We are recruiting to fill the position below:
Job Title: Head Business Development & Customer Relations
Location: Shomolu, Lagos,
Employment Type: Full-time
Supervises: Business Dev. Executives and Customer Service Executive
Reports To: Managing Director
Job objectives
To development business strategies and solutions to OPPCL, thereby increasing the company market share and generating more revenue for the company
To provide outstanding customer service to OPPCL clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals
Principal Duties / Responsibilities
Development of Business Solutions:
Brainstorms with the business development team to create new business strategies
Identifies sales and services that would appeal to old and new clients
Finds and follows new sales leads
Develops ways to improve the customer experience and build brand loyalty
Researches the printing market and industry trends
Develops customer satisfaction goals and coordinate with the team to meet them on a steady basis
Assesses printing materials and services statistics and prepares detailed reports on findings
Stays informed on the latest industry techniques and methods
Prepares annual budget for the department and tracks expenses relating to the budget
Generation of New Sales Leads:
Generates sales leads, building sustainable relationships with clients
Arranges business meetings and one-on-one conversations with prospective clients
Reports back to the management on sales leads results
Prepares sales contracts; following company rules and guidelines
Attends networking events
Client Management:
Negotiates sales contracts with clients
Builds trust and long-term relationships with clients/customers
Develops ways to improve the customer experience and build brand loyalty
Responds to customer service issues in a timely manner
Creates effective customer service procedures, policies, and standards
Achieves client’s expectations and satisfaction
Manages clients accounts and database
Handles customers/clients issues and complaints
Develops customer satisfaction goals and coordinates with the team to meet them on a steady basis
Implements effective customer loyalty programs
Delivers a comprehensive service to enquiring customers
Delegates certain customer enquiries to specific teams
Manages a large number of incoming customers ‘calls and emails
Management of Business Development and Customer Service Team:
Supervises day-to-day operations in the customer service department
Motivates team members to exceed expected goals
Hires and trains new customer service executives
Manages the approved budget of the customer service department
Documentation of Sales and Clients Records:
Manages records of sales, revenue, and other important data
Maintains accurate records and document all customer service activities and discussions
Keeps a record of customer interaction and details of actions taken
Job Requirements
Education:
Bachelor’s degree in Business Administration, Printing or Technology or relations fields
Experience:
A minimum of 5 years’ proven experience as a Business Dev./Customer Service Manager in a printing Industry
Proficiency in Microsoft Office and customer service software
A thorough knowledge of printing products and service
Knowledge, Skills and Competency Requirements:
Excellent verbal and written communication skills
Self-motivated and self-directed
Goal-oriented, organized team player
Ability to mentor and lead team and staff
Eager to expand the company with new sales, clients, and territories
Proven sales results
Computer literacy
Good understanding of management practices and techniques
Excellent leadership and interpersonal skills
Able to analyze data and sales statistics and translate results into better solutions
Key Performance Indicators:
50% New Contracts Signed Quarterly
Engaged Qualified Leads in Sales(20 Qualified Leads Quarterly)
90% Old Customers Retained
Net Promoter Score(10% New Clients by Recommendations)
20% Cost of Sales Follow Up
20% Time Spent on Sales Follow Up
90% Accuracy of sales report
50% Gross Profit Margin from Sales
80% Growth in the Company Revenue
Average receipt Resolution Time
Business Knowledge Assessment
50% Staff Turnover
Application Closing Date
1st March, 2021.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.