Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.
We are recruiting to fill the position below:
Job Title: Room Service Personnel (Food & Beverages)
Location: Ikeja, Lagos
Employment Type: Full-time
Industry: Hospitality
Responsibilities
- Set tables, trays according to type of food ordered and the hotels service standards.
- Performs opening and closing procedures established for the department.
- Accurately records, pre-checks and picks-up all food and beverage orders.
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Responsible for cleaning and removing the trolleys/trays from guest rooms and corridor.
- Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.
- Present physical and accurate check to guest and complete the payment process.
- To be able to immediately monitor guest comments and pass on to your Superior, and be pro- active in solving problems whenever possible.
- To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service etc.
- To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and also up sell alternatives.
- Check with the guest regarding the satisfaction of the meal.
- Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
- Complete closing duties, including restocking items, turning off lights, etc.
- Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day.
- Report cleanliness and maintenance issues to the immediate supervisor.
- Assist in carrying out scheduled inventories of products and operating equipment.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Ensure proper appearance and grooming while on duty.
- Ensure to have minimum wastage and breakage.
- Ensure communication between Kitchen, Order taker and service team members.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Being knowledgeable to operate the hotels point of sales (POS) system, other order taking systems or hand held devices, inventory software etc.
- To ensure a very good relationship between the Operations floor, the Kitchen & Front of the House.
- Assist in carrying out scheduled inventories of products and operating equipment.
- Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors.
Requirements
- HND degree in Hospitality or any other related field with 2 - 5 years work experience.
- Relevant training certificate
- Proven work experience as a Room Service operating personnel in a hotel
- Should have excellent communication skills.
- Excellent knowledge of in mixing, garnishing and serving drinks
- Computer literacy
- Positive attitude and excellent communication skills
- Ability to keep the bar organized, stocked and clean
- Flexibility to work for longer hours as per business demand.
- Be courteous, professional and provide efficient service.
Application Closing Date
8th April, 2021.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as the subject of the email.
Note: Only shortlisted candidates will be contacted.
https://www.hotnigerianjobs.com/hotjobs/332818/room-service-personnel-food-beverages-at-ascentech.html