Lorache Consulting - Our client, a major player in the automobile industry is looking to engage the service of a Business Development Manager.
Job Title: Business Development Manager
Location: Lagos
Job Description
- To contribute towards the growth of Business
- Conduct Promotions at various offices / Public places to promote the business & create awareness regarding upkeep of the cars
- To have a business tie ups with the Organizations
- To generate more walk inns in the service station
- To increase the customer base
- To enrol new customers
- To give a call to the customer reminding that his car is due for service
- To provide the Customer Service while the customer is in the workshop
- To ensure that the car is been serviced properly as per the set norm
- To take feedback from the customer post the delivery of the car from service station
- In case if the customer is not satisfied, give the feedback to the respective manager & to the mechanic who has serviced the car
- Experienced and aware of the latest customer service practices
- A persistent problem solver
- Greet customers and assist them with any inquiries they may have
- Keep customer informed on completion times, service expenses, and possible changes.
- Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed.
- Provide concierge support for all customer inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Spend quality time building relationships with the customer.
- Review and analyse reporting and data to ensure the service centre is efficient and profitable.
- Create goals and objectives for the center to promote new and repeat business
- Supervise service department personnel as well as monitor performance in servicing customers
Qualifications:
- HND Diploma, candidates from engineering background preferred
- At least 3 years of experience in a customer relations field management role
- Service center experience preferred
- Must have computer proficiency
- Excellent verbal and written communication skills
- High integrity, understands automotive service, and is committed to provide an outstanding experience for all our customers
- Valid driver's license, a clean driving record.
Physical Demands.
- This job position is designated as a safety sensitive position.
- Requires standing for extended period of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling.
- Requires constantly walking inside and outside.
- Requires being able to hear and speak with customers in person or on the phone.
- Must adhere to regular and predictable attendance.
Application Closing Date:
26th June, 2014.
How to Apply:
Interested candidates should send their CVs to:
[email protected] with the job title as subject of the mail.