Business Development Manager at Lorache Consulting

Posted on Wed 18th Jun, 2014 - hotnigerianjobs.com --- (4 comments)

Lorache Consulting - Our client, a major player in the automobile industry is looking to engage the service of a Business Development Manager.

Job Title: Business Development Manager

Location: Lagos

Job Description

To contribute towards the growth of Business
Conduct Promotions at various offices / Public places to promote the business & create awareness regarding upkeep of the cars
To have a business tie ups with the Organizations
To generate more walk inns in the service station
To increase the customer base
To enrol new customers
To give a call to the customer reminding that his car is due for service
To provide the Customer Service while the customer is in the workshop
To ensure that the car is been serviced properly as per the set norm
To take feedback from the customer post the delivery of the car from service station
In case if the customer is not satisfied, give the feedback to the respective manager & to the mechanic who has serviced the car
Experienced and aware of the latest customer service practices
A persistent problem solver
Greet customers and assist them with any inquiries they may have
Keep customer informed on completion times, service expenses, and possible changes.
Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed.
Provide concierge support for all customer inquiries, whether phone or in person, to assure the customer does not get mishandled.
Spend quality time building relationships with the customer.
Review and analyse reporting and data to ensure the service centre is efficient and profitable.
Create goals and objectives for the center to promote new and repeat business
Supervise service department personnel as well as monitor performance in servicing customers

Qualifications:

HND Diploma, candidates from engineering background preferred
At least 3 years of experience in a customer relations field management role
Service center experience preferred
Must have computer proficiency
Excellent verbal and written communication skills
High integrity, understands automotive service, and is committed to provide an outstanding experience for all our customers
Valid driver's license, a clean driving record.

Physical Demands.

This job position is designated as a safety sensitive position.
Requires standing for extended period of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling.
Requires constantly walking inside and outside.
Requires being able to hear and speak with customers in person or on the phone.
Must adhere to regular and predictable attendance.

Application Closing Date:
26th June, 2014.

How to Apply:
Interested candidates should send their CVs to: [email protected] with the job title as subject of the mail.

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Comments (4)

No. 1

Posted on Thu 19th Jun, 2014 10:39:37 GMT by oguntade layokemi

i need ajob.

No. 2

Posted on Fri 20th Jun, 2014 15:13:02 GMT by christian

I a need a job as automobile engineer

No. 3

Posted on Fri 20th Jun, 2014 15:13:27 GMT by christian

I need a job as automobile engineer

No. 4

Posted on Fri 20th Jun, 2014 15:13:53 GMT by christian

I need a job as automobile engineer

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