Tpinnae Hospitality Concept (THIS) represents a move towards the fusing of the diverse cultures in African Hospitality, the growing Hospitality Business and the vastly untapped and phenomenally rich African Art & Culture. With a decade-long experience in hospitality, we have built a close tie with Hospitality and Tourism based projects in the region along with African Hospitality Concepts.
In partnership with regional stakeholders, we arecommitted to playing a leading role in the development of the Hotel and Tourism businesses within the region. Distinguishable as a “down to earth & realistic” Hospitality Consultancy Group, Tpinnae (THIS) Hospitality thrives on passing on Expert Consultancy, Standard Hotel Procedures Training, On the Floor Supervision and Measurable Deliverables every step of the way.
With the goal to positively impact on Quality Hospitality Services, Tpinnae Hospitality is constantly priming itself to be a leader in the development, launching and operational effectiveness of mid-range properties (50 – 150 rooms).
Key Responsibilities
Key objectives of the job include but are not limited to the following:
- To oversee the housekeeping operations covering the laundry, gardening, fumigation and all outside-of-the-hotel public areas
- To provide housekeeping services for the Academy and Annex and any functions being held therein
- Conduct pre-service briefing meeting with and distribute assignments outside public area and laundry hands daily
- Handle guest laundry questions, complaints and reasonable requests
- To recruit, select, train and develop housekeeping staff as per hotel requirement
- Co-ordinate the practical training of students from the Group’s hospitality academy
- To manage laundry and out of house cleaning & maintenance expenses via cost control processes, controlling departmental purchases, pilferage and other losses while ensuring consistent service quality
- To manage and control all laundry equipment, linen and uniforms
- To timeously report and follow up any repair work with the Facilities department to ensure smooth flow of repair work
- Relieve Front Office staff where necessary.
Key Accountabilities
- Ensuring all guest rooms are immaculate and ready for arrivals
- Ensuring all common areas are hazard free and welcoming to the guest at all times
- Ensure a high level of customer service within the department at all times
- Ensure housekeeping staff are well trained on proper cleaning procedures, health, safety and security, customer care and personal grooming & etiquette, among other things.
Person Specification
Education & Training:
- A certificate or other professional qualification in Housekeeping
- Computer trained / literate with Excel, MS Word abilities.
Experience
- A minimum of 1 year as a bedroom attendant.
Skills:
- Strong communication and negotiation skills
- Strong leadership skills
- Keen eye for detail, follow up, courtesy and co-operativeness
- Strong knowledge of housekeeping ethics, proper cleaning techniques and proper use and care of chemicals and equipment
- Excellent personal grooming standards
- Good planning and analysis skills
- Good time management skills
- Ability to work hard and long hours
- Ability to speak, read and write effectively in English.