The People Practice helps startups scale, and accelerate impact by providing bespoke people-centred solutions. We help people access employment opportunities by exposing them to relevant knowledge and practical skills.
We are recruiting to fill the position below:
Job Title: Executive Assistant - Customer Relationships
Location: Lagos
Employment Type: Full-time
Department: Operations
Job Objective
- To assist CEO in organising Media, Public and Customer Relations plan and activities for the company.
Responsibilities
Executive Assistant to the CEO:
- Maintains the calendar of the CEO
- Coordinate CEO’s Schedules & Itineraries
- Attends to external parties (Guests, Visitors, Partners, Vendors, etc)
- General Administration.
Customer Relationship Management Champion:
- Manages primary customer interfaces: i.e. Showroom Welcome Desk, Social Media, Telephones, Emails and Websites
- Interacts with customers visiting the Showroom and intimates them with portfolio of products and services
- Aims to provide world-class, satisfactory experience to customers at all time.
- Focused on the WOW Factor
- Manage Client’s Satisfaction Levels based on Quality of the Overall Experience and Exceeding their Expectations
- Follow up with customers and clients based on their requirements and ensure that needs are fulfilled to client’s satisfaction
- Apply great sensitivity to client’s needs at all times during the design and execution of solutions and always aim, in collaboration with the Design & Execution teams, towards the customers’ satisfaction
- Manage Client’s Satisfaction Levels based on Quality of the Overall Experience and Exceeding their Expectations.
Events Manager:
- Design, plan and execute events working with the CEO and external parties (partners, consultants, etc).
Qualifications
- Second Class Upper 1st Degree in any relevant field
- Minimum 2-3 Years Post-NYSC Experience
Competencies required:
- Functional Competencies:
- Strategic & Business Perspective, Customer Engagement & Needs Assessment
- Product/Service Knowledge, Market & Customer understanding
- Human Relations skills
- Database Administration and Information Gathering & Analysis
- Events Planning, Budgeting & Management
- Quality Management
- Influencing / Negotiation
- Quality Management
- Organisational Competencies:
- Oral and Written Communication
- Planning, Personal Organisation & Personal Effectiveness
- PC/personal productivity tools – Words for windows, Excel, PowerPoint, Microsoft project and Electronic mail
- Social Media Competency
- Attributes:
- Integrity
- Innovation/creativity (Ability to think outside the box).
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/345737/executive-assistant-customer-relationships-at-the.html