Executive Assistant - Customer Relationships at the People Practice

The People Practice helps startups scale, and accelerate impact by providing bespoke people-centred solutions. We help people access employment opportunities by exposing them to relevant knowledge and practical skills.

We are recruiting to fill the position below:

Job Title: Executive Assistant - Customer Relationships

Location: Lagos
Employment Type: Full-time
Department: Operations

Job Objective

• To assist CEO in organising Media, Public and Customer Relations plan and activities for the company.

Responsibilities
Executive Assistant to the CEO:

• Maintains the calendar of the CEO
• Coordinate CEO’s Schedules & Itineraries
• Attends to external parties (Guests, Visitors, Partners, Vendors, etc)
• General Administration.

Customer Relationship Management Champion:

• Manages primary customer interfaces: i.e. Showroom Welcome Desk, Social Media, Telephones, Emails and Websites
• Interacts with customers visiting the Showroom and intimates them with portfolio of products and services
• Aims to provide world-class, satisfactory experience to customers at all time.
• Focused on the WOW Factor
• Manage Client’s Satisfaction Levels based on Quality of the Overall Experience and Exceeding their Expectations
• Follow up with customers and clients based on their requirements and ensure that needs are fulfilled to client’s satisfaction
• Apply great sensitivity to client’s needs at all times during the design and execution of solutions and always aim, in collaboration with the Design & Execution teams, towards the customers’ satisfaction
• Manage Client’s Satisfaction Levels based on Quality of the Overall Experience and Exceeding their Expectations.

Events Manager:

• Design, plan and execute events working with the CEO and external parties (partners, consultants, etc).

Qualifications

• Second Class Upper 1st Degree in any relevant field
• Minimum 2-3 Years Post-NYSC Experience

Competencies required:

• Functional Competencies:
  • Strategic & Business Perspective, Customer Engagement & Needs Assessment
  • Product/Service Knowledge, Market & Customer understanding
  • Human Relations skills
  • Database Administration and Information Gathering & Analysis
  • Events Planning, Budgeting & Management
  • Quality Management
  • Influencing / Negotiation
  • Quality Management
• Organisational Competencies:
  • Oral and Written Communication
  • Planning, Personal Organisation & Personal Effectiveness
  • PC/personal productivity tools – Words for windows, Excel, PowerPoint, Microsoft project and Electronic mail
  • Social Media Competency
• Attributes:
  • Integrity
  • Innovation/creativity (Ability to think outside the box).

Application Closing Date
Not Specified.