Ogeyi Place Hotels Limited - We are a leading 5-star international luxury hotel strategically located in the city of Port Harcourt and are currently seeking for employment dynamic, result-oriented and self-motivated candidates to fill the position below:
Job Title: Waiter / Waitress
Location: Port Harcourt, Rivers
Reports To: Food and Beverage
Brief
- The Waiter/Waitress will take orders and serve food and beverages to Guests in our restaurant. Always aware of Guest satisfaction to deliver the perfect service experience.
- Ensure high quality of food and beverages to Guests.
- Duties and responsibilities include, but are not limited to: servicing the Guest in a friendly, efficient manner while maintaining a clean and safe work environment.
- Guests must feel welcome, comfortable and well attended to at all times.
Responsibilities
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Clear dirty plates, glasses and silverware to Stewarding for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. events & parties)
- Follow all relevant health and safety department regulations
- Provide excellent customer service to guests
- Wait on tables and provide quality service to the customers who arrive at the restaurant.
- Be fully aware of the menu and the specials to inform the customers.
- Suggest specials and appropriate dishes to customers when required.
- To take down orders, deliver it to the kitchen and serve the prepared dishes on the table.
- Regularly replenish the food in the buffet.
- Enquire if you could be of service regularly.
- Be courteous and well mannered.
- Address problems and negotiate with efficiency.
- Multitask with other tables, orders and always have your eye open for when a customer calls.
- Keeping the table clean and tidy.
- Ensure the health department regulations and the quality policy of the restaurant is upheld.
Requirements
- First Degree or Diploma in Hotel Management or related course. Training with subjects concerning the food service industry is a bonus.
- 4 years of experience in the Food and Beverage service is required. Customer service experience preferred, preferably in the hospitality section.
- Prior experience as a waiter or waitress.
- Excellent communication and listening skills.
- Effective multitasking and time management skills.
- Enthusiastic, friendly and well mannered.
- Must have patience while dealing with a customer.
- Basic computer or software knowledge.
Required Knowledge, Skills & Proficiencies:
- Basic Math
- Verbal Communication
- Customer Service
- Resolve Conflict
- Teamwork
- Persistence
- High Energy
- Sell to Customer Needs
- Thoroughness
- Professionalism
- Client Relationships
- Physical Strength
- Stamina.
Application Closing Date
8th June, 2021.
Method of Application
Interested and qualified candidates should send their CV in Microsoft Word format to: [email protected] using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/346236/waiter-waitress-at-ogeyi-place-hotels-limited.html