Waiter / Waitress at Ogeyi Place Hotels Limited

Ogeyi Place Hotels Limited - We are a leading 5-star international luxury hotel strategically located in the city of Port Harcourt and are currently seeking for employment dynamic, result-oriented and self-motivated candidates to fill the position below:

Job Title: Waiter / Waitress

Location: Port Harcourt, Rivers
Reports To: Food and Beverage

Brief

• The Waiter/Waitress will take orders and serve food and beverages to Guests in our restaurant. Always aware of Guest satisfaction to deliver the perfect service experience.
• Ensure high quality of food and beverages to Guests.
• Duties and responsibilities include, but are not limited to: servicing the Guest in a friendly, efficient manner while maintaining a clean and safe work environment.
• Guests must feel welcome, comfortable and well attended to at all times.

Responsibilities

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Clear dirty plates, glasses and silverware to Stewarding for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. events & parties)
• Follow all relevant health and safety department regulations
• Provide excellent customer service to guests
• Wait on tables and provide quality service to the customers who arrive at the restaurant.
• Be fully aware of the menu and the specials to inform the customers.
• Suggest specials and appropriate dishes to customers when required.
• To take down orders, deliver it to the kitchen and serve the prepared dishes on the table.
• Regularly replenish the food in the buffet.
• Enquire if you could be of service regularly.
• Be courteous and well mannered.
• Address problems and negotiate with efficiency.
• Multitask with other tables, orders and always have your eye open for when a customer calls.
• Keeping the table clean and tidy.
• Ensure the health department regulations and the quality policy of the restaurant is upheld.

Requirements

• First Degree or Diploma in Hotel Management or related course. Training with subjects concerning the food service industry is a bonus.
• 4 years of experience in the Food and Beverage service is required. Customer service experience preferred, preferably in the hospitality section.
• Prior experience as a waiter or waitress.
• Excellent communication and listening skills.
• Effective multitasking and time management skills.
• Enthusiastic, friendly and well mannered.
• Must have patience while dealing with a customer.
• Basic computer or software knowledge.

Required Knowledge, Skills & Proficiencies:

• Basic Math
• Verbal Communication
• Customer Service
• Resolve Conflict
• Teamwork
• Persistence
• High Energy
• Sell to Customer Needs
• Thoroughness
• Professionalism
• Client Relationships
• Physical Strength
• Stamina.

Application Closing Date
8th June, 2021.

Method of Application
Interested and qualified candidates should send their CV in Microsoft Word format to: [email protected] using the Job Title as the subject of the email.