A Reputable Real Estate company is recruiting to fill the position below:
Job Title: Clients Experience Manager
Location: Yaba - Lagos
Employment Type: Full-time
Responsibilities
- Interact with clients and build relationships with them while ensuring their needs are being met
- Oversee a team of Clients experience representatives and ensure they are providing an exceptional client experience
- Mastermind creative ways to deliver an exceptional client experience
- Develop and oversee the implementation of client service protocols
- Resolve complex client problems or disputes in a professional manner
- Coach and support team members to help them meet departmental goals
- Develop effective communication platforms for clients and staff.
- Inspire repeat-business from clients.
- Conduct customer service workshops and presentations.
- Keep records and documentation of client interactions for training purposes
- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
Qualifications
- Degree in Business Admin or any other related field.
- 5+ years prior experience in customer relation/ experience
- Proven experience in a leadership role as a Customer experience manager is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Knowledge of customer service programs and databases, or the ability to learn new software quickly
- Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
- How to Apply: Interested applicant should forward their CV to [email protected] "using Customer experience manager as subject
Application Closing Date
10th June, 2021.
How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using "Customer Experience Manager" as the subject of th email.
https://www.hotnigerianjobs.com/hotjobs/347302/clients-experience-manager-at-a-reputable-real-est.html