Clients Experience Manager at a Reputable Real Estate Company

A Reputable Real Estate company is recruiting to fill the position below:

Job Title: Clients Experience Manager

Location: Yaba - Lagos
Employment Type: Full-time

Responsibilities

• Interact with clients and build relationships with them while ensuring their needs are being met
• Oversee a team of Clients experience representatives and ensure they are providing an exceptional client experience
• Mastermind creative ways to deliver an exceptional client experience
• Develop and oversee the implementation of client service protocols
• Resolve complex client problems or disputes in a professional manner
• Coach and support team members to help them meet departmental goals
• Develop effective communication platforms for clients and staff.
• Inspire repeat-business from clients.
• Conduct customer service workshops and presentations.
• Keep records and documentation of client interactions for training purposes
• Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement

Qualifications

• Degree in Business Admin or any other related field.
• 5+ years prior experience in customer relation/ experience
• Proven experience in a leadership role as a Customer experience manager is required
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem solving skills and the ability to make sound judgement calls
• Superior organizational and time management skills
• Knowledge of customer service programs and databases, or the ability to learn new software quickly
• Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
• How to Apply: Interested applicant should forward their CV to recruitmentc764@gmail.com "using Customer experience manager as subject

Application Closing Date
10th June, 2021.