Front Desk Officer / Customer Services Representative at AnneMarthas Global Services Limited - 2 Openings

AnneMarthas Global Services Limited - Our client, a fast growing player in the Hospitality Sector is looking for suitable, experienced and friendly personnel to join their team within the capacity below:

Job Title: Front Desk Officer / Customer Services Representative

Location: Lagos
Employment Type: Part-time
Slots: 2

Job Description

• Our customer service representative helps our clients resolve their complaints and respond to all enquiries. They give customers information about our products and services, take orders, and process returns.

Responsibilities

• Maintain a positive, empathic, and professional attitude toward customers at all times.
• Treat all customers as equals.
• Respond promptly to customer inquiries via all communication channels.
• Communicate with customers through various channels.
• Keep detailed records of customer interactions, comments and complaints.
• Follow up with aggrieved clients after their complaint is resolved.
• Collaborate with the digital marketing team to draw up email newsletters.
• Ensure optimal customer satisfaction and provide professional customer support.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Follow laid down communication procedures, guidelines and policies.
• Provide accurate, valid and complete information to clients.

Key Requirements
Candidates:

• Should possess relevant qualifications with a minimum of 1 year work experience.
• Must possess relevant qualifications.
• Must display excellent all-round communication skills.
• Must have practical knowledge of the MS Office Suite.
• Must demonstrate empathy, humility.
• Must always put customer satisfaction first.
• Must be tactful, courteous, and possess the ability to quieten irate situations.
• Must display excellent telephone etiquette and be able to hold a decent conversation over the phone, process information received from clients and give accurate responses to clients.

Application Closing Date
9th July, 2021.

Method of Application
Interested and qualified candidates should send their Application (Cover Letter and CV as one document in PDF Format) to: [email protected] using the Job Title as the subject of the email.