Front Desk Officer / Customer Services Representative at AnneMarthas Global Services Limited - 2 Openings

AnneMarthas Global Services Limited - Our client, a fast growing player in the Hospitality Sector is looking for suitable, experienced and friendly personnel to join their team within the capacity below:

Job Title: Front Desk Officer / Customer Services Representative

Location: Lagos
Employment Type: Part-time
Slots: 2

Job Description

• Our customer service representative helps our clients resolve their complaints and respond to all enquiries. They give customers information about our products and services, take orders, and process returns.

Responsibilities

• Maintain a positive, empathic, and professional attitude toward customers at all times.
• Treat all customers as equals.
• Respond promptly to customer inquiries via all communication channels.
• Communicate with customers through various channels.
• Keep detailed records of customer interactions, comments and complaints.
• Follow up with aggrieved clients after their complaint is resolved.
• Collaborate with the digital marketing team to draw up email newsletters.
• Ensure optimal customer satisfaction and provide professional customer support.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Follow laid down communication procedures, guidelines and policies.
• Provide accurate, valid and complete information to clients.

Key Requirements
Candidates:

• Should possess relevant qualifications with a minimum of 1 year work experience.
• Must possess relevant qualifications.
• Must display excellent all-round communication skills.
• Must have practical knowledge of the MS Office Suite.
• Must demonstrate empathy, humility.
• Must always put customer satisfaction first.
• Must be tactful, courteous, and possess the ability to quieten irate situations.
• Must display excellent telephone etiquette and be able to hold a decent conversation over the phone, process information received from clients and give accurate responses to clients.

Application Closing Date
9th July, 2021.