Customer Service Intern at Busy Mind Consult

Busy Mind is an HR Consulting firm providing a range of human resources services to clients across industries.

We are recruiting to fill the position below:

Job Title: Customer Service Intern

Location: Lekki, Lagos
Employment Type: Internship

Responsibilities

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Assist prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Assist communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process.

Job Requirements

• Qualification: HND / B.Sc Degree
• Experience: 0 - 1 year customer service experience or similar role

Desired Skills:

• Attention to detail
• Listening and taking corrections
• Spotting fibre materials.

Salary
N45,000 Monthly Allowance with daily lunch.

Application Closing Date
9th August, 2021.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the mail.