Customer Service Intern at Busy Mind Consult

Busy Mind is an HR Consulting firm providing a range of human resources services to clients across industries.

We are recruiting to fill the position below:

Job Title: Customer Service Intern

Location: Lekki, Lagos
Employment Type: Internship

Responsibilities

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Assist prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Assist communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process.

Job Requirements

• Qualification: HND / B.Sc Degree
• Experience: 0 - 1 year customer service experience or similar role

Desired Skills:

• Attention to detail
• Listening and taking corrections
• Spotting fibre materials.

Salary
N45,000 Monthly Allowance with daily lunch.

Application Closing Date
9th August, 2021.