Call Centre Executive - Ghanian Speaking at Jiji Nigeria

Posted on Tue 14th Sep, 2021 - --- (0 comments) is the largest online marketplace in Nigeria which connects Real Buyers with Sellers. Jiji was launched in 2014 and currently serves over 200 Million users in 5 different countries.

We are recruiting to fill the position below:

Job Title: Ghanian Speaking - Call Centre Executive

Location: Ilupeju, Lagos
Employment Type: Full-time

Job Responsibilities

  • Utilize the sales and customer experience processes and strategies used in our Call centre to improve sales.
  • Delivering efficient responses through scripts, templates to all inquiries and general calls (both outbound and inbound)
  • Escalating customer, client and vendor feedback and IT issues to help improve our product service offering.
  • A good understanding of the market dynamics in the online, eCommerce and classifieds sector through research, market studies etc.
  • You will be responsible to maintain quality assurance standards in all calls
  • Disciplined use of CRM system, forecasting and analyzing sales data.
  • Regular reporting of KPI’s to management and keeping to targets.
  • Selling the Jiji services to clients and surpassing daily call targets.
  • Meeting with set KPIs and KRAs in your job.

Qualifications and Experience

  • Candidates should possess an OND qualification.
  • The ability to speak the Ghanian language is a must-have.
  • Passionate about Telesales, customer service and sales.
  • Minimum of six months experience preferably in the online, eCommerce and classifieds sector.
  • Excellent verbal and written communication skills.
  • Ability to prioritize and handle multiple tasks at any given time.
  • Detail-oriented, excellent collaborator and Team Player.
  • Aptitude in problem-solving.

Benefits and Perks

  • A steep learning curve in an innovative industry with plenty of responsibility
  • HMO and Pensions
  • Regular get-togethers, team building events, and TGIF
  • Great work environment and fun-loving with co-workers
  • Free daily lunch
  • Access to employee loans

Application Closing Date
14th October, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online