Call Centre Executive - Ghanian Speaking at Jiji Nigeria

Jiji.ng is the largest online marketplace in Nigeria which connects Real Buyers with Sellers. Jiji was launched in 2014 and currently serves over 200 Million users in 5 different countries.

We are recruiting to fill the position below:

Job Title: Ghanian Speaking - Call Centre Executive

Location: Ilupeju, Lagos
Employment Type: Full-time

Job Responsibilities

• Utilize the sales and customer experience processes and strategies used in our Call centre to improve sales.
• Delivering efficient responses through scripts, templates to all inquiries and general calls (both outbound and inbound)
• Escalating customer, client and vendor feedback and IT issues to help improve our product service offering.
• A good understanding of the market dynamics in the online, eCommerce and classifieds sector through research, market studies etc.
• You will be responsible to maintain quality assurance standards in all calls
• Disciplined use of CRM system, forecasting and analyzing sales data.
• Regular reporting of KPI’s to management and keeping to targets.
• Selling the Jiji services to clients and surpassing daily call targets.
• Meeting with set KPIs and KRAs in your job.

Qualifications and Experience

• Candidates should possess an OND qualification.
• The ability to speak the Ghanian language is a must-have.
• Passionate about Telesales, customer service and sales.
• Minimum of six months experience preferably in the online, eCommerce and classifieds sector.
• Excellent verbal and written communication skills.
• Ability to prioritize and handle multiple tasks at any given time.
• Detail-oriented, excellent collaborator and Team Player.
• Aptitude in problem-solving.

Benefits and Perks

• A steep learning curve in an innovative industry with plenty of responsibility
• HMO and Pensions
• Regular get-togethers, team building events, and TGIF
• Great work environment and fun-loving with co-workers
• Free daily lunch
• Access to employee loans

Application Closing Date
14th October, 2021.