Westine Hotels & Spa Limited is recruiting suitably qualified candidates to fill the position below:
Job Title: Front Desk Manager
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
- Are you looking for a rewarding leadership opportunity and have previous experience as a Front Desk Manager?
- We’re hiring a hotel front desk manager to lead our already fantastic team.
- You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary.
- Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude.
- If you have management skills and enjoy providing excellent customer service, apply today!
- Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction.
- Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies.
- Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints.
- Handle the front desk budget and order office supplies as needed.
- Compile occupancy reports and financial information for the general manager.
- B.Sc. in Hospitality Management or Social Science required.
- At least 5 years of work experience in office management as a front desk supervisor, assistant front office manager, or similar position in the hospitality industry.
- Strong knowledge of general hotel industry practices and policies.
- Possess excellent management skills, communication skills, and multitasking skills.
- Proficient bookkeeping skills, including experience with Microsoft Word and Excel strongly desired.
Application Closing Date
21st September, 2021.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Note: Candidates without Hotel experience need not apply.