Front Desk Manager at Westine Hotels & Spa Limited

Westine Hotels & Spa Limited is recruiting suitably qualified candidates to fill the position below:

Job Title: Front Desk Manager

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

• Are you looking for a rewarding leadership opportunity and have previous experience as a Front Desk Manager?
• We’re hiring a hotel front desk manager to lead our already fantastic team.
• You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary.
• Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude.
• If you have management skills and enjoy providing excellent customer service, apply today!

Responsibilities

• Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction.
• Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies.
• Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints.
• Handle the front desk budget and order office supplies as needed.
• Compile occupancy reports and financial information for the general manager.

Qualifications

• B.Sc. in Hospitality Management or Social Science required.
• At least 5 years of work experience in office management as a front desk supervisor, assistant front office manager, or similar position in the hospitality industry.
• Strong knowledge of general hotel industry practices and policies.
• Possess excellent management skills, communication skills, and multitasking skills.
• Proficient bookkeeping skills, including experience with Microsoft Word and Excel strongly desired.

Application Closing Date
21st September, 2021.