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Front Desk Manager at Westine Hotels & Spa Limited

Posted on Wed 15th Sep, 2021 - hotnigerianjobs.com --- (0 comments)


Westine Hotels & Spa Limited is recruiting suitably qualified candidates to fill the position below:

Job Title: Front Desk Manager

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

  • Are you looking for a rewarding leadership opportunity and have previous experience as a Front Desk Manager?
  • We’re hiring a hotel front desk manager to lead our already fantastic team.
  • You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary.
  • Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude.
  • If you have management skills and enjoy providing excellent customer service, apply today!

Responsibilities

  • Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction.
  • Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies.
  • Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints.
  • Handle the front desk budget and order office supplies as needed.
  • Compile occupancy reports and financial information for the general manager.

Qualifications

  • B.Sc. in Hospitality Management or Social Science required.
  • At least 5 years of work experience in office management as a front desk supervisor, assistant front office manager, or similar position in the hospitality industry.
  • Strong knowledge of general hotel industry practices and policies.
  • Possess excellent management skills, communication skills, and multitasking skills.
  • Proficient bookkeeping skills, including experience with Microsoft Word and Excel strongly desired.

Application Closing Date
21st September, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Candidates without Hotel experience need not apply.


  

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