Travelstart is a market-leading Online Travel Agency. We operate globally, with a focus on the Middle East and Africa. Online Travel is a fast-moving, complex domain; one that is unlikely to bore the brightest of minds. We're a driven, enthusiastic team looking to disrupt the norm wherever we can.
We are recruiting to fill the position below:
Job Title: Travel Consultant
Location: Lagos, Nigeria
Purpose of Role
- Daily oversight and effective management of operations in the Travel Center.
- This involves sales, issue resolutions, promotional developments and advisory services to all walk-in Travelstart intending and current customers
Responsibilities
- Deliver world-class customer experience
- Support and guide all customers with their queries such as ticket refunds, booking changes, ticket issuance, schedule changes etc.
- Resolve customer issues and complaints in a creative and timely manner in order to maintain trust.
- Escalate client complaints or inquiries related to products or bookings
- Liaise with the broader Operations team to ensure customer resolution and satisfaction
- Relate with airlines and partners to find the best solution for clients
- Assist the team with identification of new strategies and action plans aimed at improving customer centric service and company growth
- Drive increased sales and reduce losses
- Create new bookings for customers using online and offline deals
- Increase sales on existing bookings by upselling Travelstart products, cabin classes etc.
- Reduce errors and losses by face-to-face engagement with the customer to enhance transactions with real-time accuracy.
- Effective administration and reporting
- Daily collection and collation of payments by cash or POS and remittance to Finance.
- Provide feedback that can help reduce traffic to the Travel Center.
- Monitor market trends in travel retail industry and competitor activity.
- Monitor and ensure smooth operations of all customer communication channels.
- Provide ad hoc support to the Travelstart team.
- Effectively utilize customer Feedback to improve the Travel Center and internal processes where applicable.
- Any other assigned duties
Technical Skill Requirements
- Bachelor's Degree or equivalent programs.
- Minimum of three (3) years in the travel industry.
- Good command of English Language (Reading, speaking and writing)
- Excellent communication skills.
- Working knowledge of Amadeus, TCC and Travelstart systems
- Ability to issue tickets, process refunds, reissue tickets and flight schedule changes are a must for this role
- Computer skills with standard programs like G-Suite (Gmail, Google Sheets, Google Docs), Microsoft Office (PowerPoint, Excel)
- Reporting (Tableau, Qlik, Excel)
Personal / Behavioural Competency Requirements:
- High energy levels
- People management skills
- Entrepreneurial spirit
- Team player
- Proactive and Flexible
- Data-centric
- Creative
- Willingness to learn and take on new challenges
- Organisational and Time management skills
Key Relationships / Interactions:
- Operations
- Finance
- Marketing
- Supply
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] Please insert “Travel Consultant” into the subject line of your email application.
Note
- Any applicants not meeting the minimum requirements will not receive a response.
- Please note that we reserve the right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart.
- Travelstart is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.
https://www.hotnigerianjobs.com/hotjobs/371815/travel-consultant-at-travelstart.html