Travel Consultant at Travelstart

Travelstart is a market-leading Online Travel Agency. We operate globally, with a focus on the Middle East and Africa. Online Travel is a fast-moving, complex domain; one that is unlikely to bore the brightest of minds. We're a driven, enthusiastic team looking to disrupt the norm wherever we can.

We are recruiting to fill the position below:

Job Title: Travel Consultant

Location: Lagos, Nigeria

Purpose of Role

• Daily oversight and effective management of operations in the Travel Center.
• This involves sales, issue resolutions, promotional developments and advisory services to all walk-in Travelstart intending and current customers

Responsibilities

• Deliver world-class customer experience
• Support and guide all customers with their queries such as ticket refunds, booking changes, ticket issuance, schedule changes etc.
• Resolve customer issues and complaints in a creative and timely manner in order to maintain trust.
• Escalate client complaints or inquiries related to products or bookings
• Liaise with the broader Operations team to ensure customer resolution and satisfaction
• Relate with airlines and partners to find the best solution for clients
• Assist the team with identification of new strategies and action plans aimed at improving customer centric service and company growth
• Drive increased sales and reduce losses
• Create new bookings for customers using online and offline deals
• Increase sales on existing bookings by upselling Travelstart products, cabin classes etc.
• Reduce errors and losses by face-to-face engagement with the customer to enhance transactions with real-time accuracy.
• Effective administration and reporting
• Daily collection and collation of payments by cash or POS and remittance to Finance.
• Provide feedback that can help reduce traffic to the Travel Center.
• Monitor market trends in travel retail industry and competitor activity.
• Monitor and ensure smooth operations of all customer communication channels.
• Provide ad hoc support to the Travelstart team.
• Effectively utilize customer Feedback to improve the Travel Center and internal processes where applicable.
• Any other assigned duties

Technical Skill Requirements

• Bachelor's Degree or equivalent programs.
• Minimum of three (3) years in the travel industry.
• Good command of English Language (Reading, speaking and writing)
• Excellent communication skills.
• Working knowledge of Amadeus, TCC and Travelstart systems
• Ability to issue tickets, process refunds, reissue tickets and flight schedule changes are a must for this role
• Computer skills with standard programs like G-Suite (Gmail, Google Sheets, Google Docs), Microsoft Office (PowerPoint, Excel)
• Reporting (Tableau, Qlik, Excel)

Personal / Behavioural Competency Requirements:

• High energy levels
• People management skills
• Entrepreneurial spirit
• Team player
• Proactive and Flexible
• Data-centric
• Creative
• Willingness to learn and take on new challenges
• Organisational and Time management skills

Key Relationships / Interactions:

• Operations
• Finance
• Marketing
• Supply

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] Please insert “Travel Consultant” into the subject line of your email application.

Note

• Any applicants not meeting the minimum requirements will not receive a response.
• Please note that we reserve the right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart.
• Travelstart is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.