Unit Head - Customer Service at the Kaduna State Residents Registration Agency (KADSRRA)

Posted on Tue 12th Oct, 2021 - www.hotnigerianjobs.com --- (0 comments)

Kaduna State Residents Registration Agency (KADSRRA) was established by law on 1st March, 2018 by the administration of His Excellency Mallam Nasir Ahmad el-Rufai and inaugurated on 11th April 2019. The Agency was established to create a reliable database of all residents in the State to provide useful data for planning, financial services, education, housing, health and related matters.

We are recruiting to fill the position below:

Job Title: Unit Head - Customer Service

Location: Kaduna

Job Brief

  • Responsible for the promotion of excellent customer experience throughout the organization. They are responsible monitoring and quality improvement of all touch points in the Agency.


  • Take ownership of customer issues and follow problems through to resolution.
  • Develop service procedures, policies, and standards.
  • Keep accurate records and document customer service actions and discussions.
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
  • Marketing and citizens engagement.
  • Resolve complaints from residents.
  • Maintain an orderly workflow according to priorities.

Job Requirements

  • Bachelor’s Degree or equivalent in any Social Science related discipline.
  • Minimum of 10 years’ experience in a similar role, or 7 years’ experience in a similar role in addition to a master’s degree in any social science related discipline.
  • Working knowledge of relevant customer service software, databases and tools.
  • Strong client-facing communication skills.
  • Advanced multi-tasking and team management skills.
  • A service delivery orientation.
  • Familiar with the use of CRM.

Remuneration is subject to prevailing compensation for Kaduna State Civil Servants for Grade Levels 12-14 depending on the successful candidates’ qualifications and years of experience.

Application Closing Date
31st October, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online