Kaduna State Residents Registration Agency (KADSRRA) was established by law on 1st March, 2018 by the administration of His Excellency Mallam Nasir Ahmad el-Rufai and inaugurated on 11th April 2019. The Agency was established to create a reliable database of all residents in the State to provide useful data for planning, financial services, education, housing, health and related matters.
We are recruiting to fill the position below:
Job Title: Unit Head - Customer Service
Location: Kaduna
Job Brief
- Responsible for the promotion of excellent customer experience throughout the organization. They are responsible monitoring and quality improvement of all touch points in the Agency.
Responsibilities
- Take ownership of customer issues and follow problems through to resolution.
- Develop service procedures, policies, and standards.
- Keep accurate records and document customer service actions and discussions.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Marketing and citizens engagement.
- Resolve complaints from residents.
- Maintain an orderly workflow according to priorities.
Job Requirements
- Bachelor’s Degree or equivalent in any Social Science related discipline.
- Minimum of 10 years’ experience in a similar role, or 7 years’ experience in a similar role in addition to a master’s degree in any social science related discipline.
- Working knowledge of relevant customer service software, databases and tools.
- Strong client-facing communication skills.
- Advanced multi-tasking and team management skills.
- A service delivery orientation.
- Familiar with the use of CRM.
Remuneration
Remuneration is subject to prevailing compensation for Kaduna State Civil Servants for Grade Levels 12-14 depending on the successful candidates’ qualifications and years of experience.
Application Closing Date
31st October, 2021.
https://www.hotnigerianjobs.com/hotjobs/377956/unit-head-customer-service-at-the-kaduna-state-res.html