Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.



Saudi Football's Billion-Dollar Gamble






  
          Popular Jobs
Digitalents HUB Limited Job Recruitment (3 Positions)

LinkOrg Networks Limited Job Recruitment (3 Positions)

GTI Investment Job Recruitment (3 Positions)

Media Trust Group Job Recruitment (5 Positions)

Owens and Xley Job Recruitment (4 Positions)

Aureole Consulting Limited Job Recruitment (16 Positions)

Rehabilitation Empowerment and Better Health Initiative (REBHI) Job Recruitment (4 Positions)

Abuja Clinics Job Recruitment (4 Positions)

Family Health International (FHI 360) Job Recruitment (4 Positions)

Bluepeak Consulting Job Recruitment (3 Positions)

Olsale Farms Limited Job Recruitment (3 Positions)

GZ Industries Trainee & Exp Job Recruitment (3 Positions)

GZ Industries Graduate Trainee Programme 2026

SRS Collection Job Recruitment (3 Positions)

Spectranet Limited Job Recruitment (4 Positions)

Spatial Haven Limited Internship & Exp. Job Recruitment (3 Positions)

Branch Manager at GTI Microfinance Bank Limited

Tophire Africa Job Recruitment (9 Positions)

mDoc Healthcare Limited Job Recruitment (5 Positions)

First Excelsia Professional Services Limited Job Recruitment (3 Positions)

Palace Workers Solutions Job Recruitment (3 Positions)

Phillips Outsourcing Limited Job Recruitment (21 Positions)

Trends Ventures Job Recruitment (9 Positions)

UPDC Hotels Limited (Festival Hotel Conference Centre & Spa) Job Recruitment (4 Positions)

Pulse Nigeria Job Recruitment (14 Positions)

Total Child School Job Recruitment (3 Positions)

Future Moves Recruitment Agency Limited (FMR Agency) Job Recruitment (5 Positions)

Sun King (Formerly Greenlight Planet) Job Recruitment (3 Positions)

Treat Baker's Toast Ventures Job Recruitment (3 Positions)

PWAN Group Limited Job Recruitment (10 Positions)

Software Development Firm Job Recruitment (4 Positions)

Nigerian Air Force (NAF) Job Recruitment (38 Positions)

Dana Motors Limited Job Recruitment (3 Positions)

Cozym Process Systems (CPS) Job Recruitment (4 Positions)

Sales Force Consulting Job Recruitment (3 Positions)

Stanbic IBTC Bank Job Recruitment (8 Positions)

Above Lifestyle Job Recruitment (3 Positions)

Tezza Business Solutions Limited Job Recruitment (3 Positions)

St.Dominic Catholic Hospital Job Recruitment (5 Positions)

Lead Enterprise Support Company Limited Job Recruitment (11 Positions)

Harvest Feed and Agro Processing Limited Job Recruitment (3 Positions)

The Advancement Place Job Recruitment (4 Positions)

Castville Solutions Job Recruitment (10 Positions)

Fourcore Integrated Services Limited Job Recruitment (3 Positions)

Adkan Services Nigeria Limited Job Recruitment (4 Positions)

Mactay Consulting Internship & Exp. Job Recruitment (10 Positions)

Roemichs International School Job Recruitment (6 Positions)

Anettcom Technologies Job Recruitment (3 Positions)

Samsung Heavy Industries Nigeria Limited (SHIN) Job Recruitment (5 Positions)

M-KOPA Nigeria Job Recruitment (8 Positions)


Unit Head - Customer Service at the Kaduna State Residents Registration Agency (KADSRRA)

Posted on Tue 12th Oct, 2021 - hotnigerianjobs.com --- (0 comments)


Kaduna State Residents Registration Agency (KADSRRA) was established by law on 1st March, 2018 by the administration of His Excellency Mallam Nasir Ahmad el-Rufai and inaugurated on 11th April 2019. The Agency was established to create a reliable database of all residents in the State to provide useful data for planning, financial services, education, housing, health and related matters.

We are recruiting to fill the position below:

Job Title: Unit Head - Customer Service

Location: Kaduna

Job Brief

  • Responsible for the promotion of excellent customer experience throughout the organization. They are responsible monitoring and quality improvement of all touch points in the Agency.

Responsibilities

  • Take ownership of customer issues and follow problems through to resolution.
  • Develop service procedures, policies, and standards.
  • Keep accurate records and document customer service actions and discussions.
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
  • Marketing and citizens engagement.
  • Resolve complaints from residents.
  • Maintain an orderly workflow according to priorities.

Job Requirements

  • Bachelor’s Degree or equivalent in any Social Science related discipline.
  • Minimum of 10 years’ experience in a similar role, or 7 years’ experience in a similar role in addition to a master’s degree in any social science related discipline.
  • Working knowledge of relevant customer service software, databases and tools.
  • Strong client-facing communication skills.
  • Advanced multi-tasking and team management skills.
  • A service delivery orientation.
  • Familiar with the use of CRM.

Remuneration
Remuneration is subject to prevailing compensation for Kaduna State Civil Servants for Grade Levels 12-14 depending on the successful candidates’ qualifications and years of experience.

Application Closing Date
31st October, 2021.

Sorry, this listing is no longer active.

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *