Customer Service Representative at Northshore Health

Northshore Health is a leading and fast paced international medical device company located in Lagos Nigeria. We are a leading international team within an innovative fast-paced medical device company in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Victoria Island, Lagos
Employment Type: Full-time

Duties and Responsibilities

• You will be the first point of contact for all of our customer inquiries and requests.
• Ensure the customer is always satisfied.
• Responding and interacting in a timely, patient, tactful and professional manner.
• Show concern and stay alert to trends in requests and issues reported by customers.
• Contribute ideas on ways to resolve problems to better serve the customer, improve productivity and customer experience.
• Participate in activities and projects designed to improve customer satisfaction and business performance.
• Building long-term relationships with doctors and dental practices.
• Providing effective and efficient support to queries.
• On- and off-site education about our products and services
• Increasing customers’ engagement and adoption
• Transforming customer feedback into improving efficiency
• Contributing consistently towards providing world-class customer experience

Job Requirements
In this role, you’ll need:

• Candidate should possess a Bachelor's Degree qualification.
• At least 2 - 3 years experience in a customer based or related environment.
• Excellent written and verbal communication skills in English.
• Experience in a Windows environment where you worked with computer applications such as work processing, spreadsheet and database programs;
• Experience with Salesforce.com and/or SAP would be considered as a significant plus

Required Skills:

• Ability to engineer world-class customer experience through strong interpersonal, listening and persuasive communication skills.
• Natural problem solve.
• A great team player.
• Results driven.
• You must be able to contribute to the business’ growth consistently with creativity.

Application Closing Date
20th October, 2021.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.