Customer Service Representative at Northshore Health

Northshore Health is a leading and fast paced international medical device company located in Lagos Nigeria. We are a leading international team within an innovative fast-paced medical device company in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Victoria Island, Lagos
Employment Type: Full-time

Duties and Responsibilities

• You will be the first point of contact for all of our customer inquiries and requests.
• Ensure the customer is always satisfied.
• Responding and interacting in a timely, patient, tactful and professional manner.
• Show concern and stay alert to trends in requests and issues reported by customers.
• Contribute ideas on ways to resolve problems to better serve the customer, improve productivity and customer experience.
• Participate in activities and projects designed to improve customer satisfaction and business performance.
• Building long-term relationships with doctors and dental practices.
• Providing effective and efficient support to queries.
• On- and off-site education about our products and services
• Increasing customers’ engagement and adoption
• Transforming customer feedback into improving efficiency
• Contributing consistently towards providing world-class customer experience

Job Requirements
In this role, you’ll need:

• Candidate should possess a Bachelor's Degree qualification.
• At least 2 - 3 years experience in a customer based or related environment.
• Excellent written and verbal communication skills in English.
• Experience in a Windows environment where you worked with computer applications such as work processing, spreadsheet and database programs;
• Experience with Salesforce.com and/or SAP would be considered as a significant plus

Required Skills:

• Ability to engineer world-class customer experience through strong interpersonal, listening and persuasive communication skills.
• Natural problem solve.
• A great team player.
• Results driven.
• You must be able to contribute to the business’ growth consistently with creativity.

Application Closing Date
20th October, 2021.