Phillips Outsourcing Services Nigeria Limited - Our client, a Telecommunication company, is recruiting suitable candidates to fill the position below:
Job Title: Customer Support Partner
Location: Ikoyi, Lagos
Job Type: Full Time
Industry: Telecoms
Responsibilities
- Ensure less than 5% customer churn on managed accounts
- Constant analysis of Managed customer database for Revenue and Debt management
- Work with product, UAT and support teams to validate new products, new systems, and upgrades
- Generate relevant reports as required by the business
- Analysis of customer requests for prompt resolution
- Ensure end-to-end account management for Enterprise customers
- Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
- Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products
- Liaise with support teams (within and outside ES) to resolve any customer identified issue
- Knowledge of new Enterprise products and services
- Knowledge of managed Enterprise Customer base
- Confirm Quality Assurance on generated bills
- Monitor provisioning and fulfillment of customers’ orders/requests
- Enterprise Customers SLA / Contract Management
- Product, services, solutions, and systems testing for user acceptance and business process optimization
Requirements
- HND / B.Sc in any Social Science field and a minimum of 4 years experience as a customer service personnel with experience working with others
- Experience working in a medium organization
- Experience in the telecommunications industry in a similar role
- Experience in a customer service environment in the telecommunications industry.
- Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
- Basic Enterprise products and services.
Application Closing Date
30th December, 2021.
How to Apply
Interested and qualified candiates should forward their CV to: [email protected] using "Customer Service Partner" as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/385603/customer-support-partner-at-a-telecommunication-co.html