Customer Support Partner at a Telecommunication Company - Phillips Outsourcing Services Nigeria Limited

Posted on Wed 10th Nov, 2021 - hotnigerianjobs.com --- (0 comments)

Phillips Outsourcing Services Nigeria Limited - Our client, a Telecommunication company, is recruiting suitable candidates to fill the position below:

Job Title: Customer Support Partner

Location: Ikoyi, Lagos
Job Type: Full Time
Industry: Telecoms

Responsibilities

Ensure less than 5% customer churn on managed accounts
Constant analysis of Managed customer database for Revenue and Debt management
Work with product, UAT and support teams to validate new products, new systems, and upgrades
Generate relevant reports as required by the business
Analysis of customer requests for prompt resolution
Ensure end-to-end account management for Enterprise customers
Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products
Liaise with support teams (within and outside ES) to resolve any customer identified issue
Knowledge of new Enterprise products and services
Knowledge of managed Enterprise Customer base
Confirm Quality Assurance on generated bills
Monitor provisioning and fulfillment of customers’ orders/requests
Enterprise Customers SLA / Contract Management
Product, services, solutions, and systems testing for user acceptance and business process optimization

Requirements

HND / B.Sc in any Social Science field and a minimum of 4 years experience as a customer service personnel with experience working with others
Experience working in a medium organization
Experience in the telecommunications industry in a similar role
Experience in a customer service environment in the telecommunications industry.
Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
Basic Enterprise products and services.

Salary
N180,000 / Month.

Application Closing Date
30th December, 2021.

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