Best Search Recruitment Limited - Our Client is a multinational Shipping/Maritime company, seeking to fill the position of:
Job Title: Claims Manager
Location: Lagos
Purpose:
- The purpose of this position is to handle insurance claims efficiently and to manage the handling of damage claims and insurance policies in compliance with the appropriate regulations.
Accountabilities
Safety:
- Ensure a safe working environment in compliance with APMM Safety Regulations and Standards
Leadership:
- Self and time management.
Functional Excellence:
- Achieve Operational Targets and Objectives
- Develop and implement claims process improvements
Duties
Safety:
- Ensure that recognized safe working practices are utilized for all terminal operations and maintain effective implementation of safety policies and procedures.
- Provide first line of response for any accident / incident investigation, emergency situations and damage assessments.
- Assisting the safety and security team as required to maintain the best control at the terminal
Leadership:
Operational Execution:
- Ensures that legitimate customer claims are processed correctly and timely
- Manage all insurances of the company properties and liabilities
- Manage relations with the insurance companies
- Act as Legal counsel whenever needed
- Ensures claims are properly documented and regular reports provided
- Liases with different departments and also with shipping lines, Consignees, Insurers, Surveyors and all Stakeholders in the Claims Process.
- Develop/manage / maintain SOP's for efficient handling of claims
- Ensure that proper documents maintained for each claim
- Ensure speedy recovery of claim by organisation to the insurance companies
- Coordination of investigation and processing of labour accidents in cooperation with HSSE
- Assists in managing legal and contractual issues as per claims and insurance
Work/Business Contacts and Authority:
(IPE Factor: Communication/Frame)
- Internal - Operations, Customer service and Finance team
- External - Insurance brokers, Consignee , shipper, Shipping Lines, Agents and loss adjusters, Police, Customs, Statutory authorities EFCC
Level on Innovation Required:
(IPE Factor: Innovation / Complexity)
- Update or modify working methods in own role based on defined procedures
- Identify problems and recommend improvements to working procedures
Critical Qualification/Skills/Experience
(IPE Factor: Knowledge)
- Bachelor's degree in Law Compulsory from an accredited university
- Professional Certification and membership from insurance professional bodies is required
- At least three to five years of experience in Maritime industry in claims section or from an insurance company dealing with Maritime customers claims on regular basis
- Expert of Maritime industry processes, documentation involved, Clearing procedures
Knowledge:
- Must have extensive knowledge of Maritime Claims and Trade documentation
- Must have expertise in International and Nigerian Maritime regulations/legislations
- Must be familiar with legal concepts, contractual agreements.
- Must be familiar with commercial law, credit agreements, concession and management agreements, and other related legislation, decrees, and legal opinions.
- Requires high proficiency EXCEL spreadsheets and Power point presentations.
- Knowledge of import and export procedures and related activities.
Ability:
- Strong sense of details and ability to correlate documentation at various levels.
- Strong sense of urgency
- Effective negotiation and conflict resolution skills combined with good counselling and listening skills.
- Strong communication skills and ability to communicate with senior management
- Excellent analytical skills, ability to extract, compile and analyze data.
- Ability to deal with statutory authorities including Police/ Customs
- Well developed English oral, written communications and report writing skills.
- Previous experience of working in Maritime industry and in multi cultural environment is an advantage.
- Requires capability to anticipate problems by recognizing the key issues in problems and creating contingency plans and alternative solutions.
Reporting and Scope
(IPE Factor: Teams & Breadth/)
- Direct reports - None
- Indirect reports - none
- The position reports to the Chief Finance Officer
- The scope of this position is domestic
System Access
Personal Protective Equipment (PPE) Required:
Learning and Career Opportunities:
In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas;
- Exposure to legal knowledge of terminal operations & impact of these on business objectives
- Exposure to Global claims Management system and software
- Advanced knowledge of insurance and claim management activities
- Future Positions - Take over as legal counsel
Application Closing Date
25th September, 2014
Method of Application
Interested and qualified candidates should send their applications to:
[email protected]