Claims Manager at a Multinational Shipping/Maritime Company

Best Search Recruitment Limited - Our Client is a multinational Shipping/Maritime company, seeking to fill the position of:

Job Title: Claims Manager

Location: Lagos

Purpose:

• The purpose of this position is to handle insurance claims efficiently and to manage the handling of damage claims and insurance policies in compliance with the appropriate regulations.

Accountabilities
Safety:

• Ensure a safe working environment in compliance with APMM Safety Regulations and Standards

Leadership:

• Self and time management.

Functional Excellence:

• Achieve Operational Targets and Objectives
• Develop and implement claims process improvements

Duties

Safety:

• Ensure that recognized safe working practices are utilized for all terminal operations and maintain effective implementation of safety policies and procedures.
• Provide first line of response for any accident / incident investigation, emergency situations and damage assessments.
• Assisting the safety and security team as required to maintain the best control at the terminal

Leadership:

• Functional Excellence

Operational Execution:

• Ensures that legitimate customer claims are processed correctly and timely
• Manage all insurances of the company properties and liabilities
• Manage relations with the insurance companies
• Act as Legal counsel whenever needed
• Ensures claims are properly documented and regular reports provided
• Liases with different departments and also with shipping lines, Consignees, Insurers, Surveyors and all Stakeholders in the Claims Process.
• Develop/manage / maintain SOP's for efficient handling of claims
• Ensure that proper documents maintained for each claim
• Ensure speedy recovery of claim by organisation to the insurance companies
• Coordination of investigation and processing of labour accidents in cooperation with HSSE
• Assists in managing legal and contractual issues as per claims and insurance

Work/Business Contacts and Authority:
(IPE Factor: Communication/Frame)

• Internal - Operations, Customer service and Finance team
• External - Insurance brokers, Consignee , shipper, Shipping Lines, Agents and loss adjusters, Police, Customs, Statutory authorities EFCC

Level on Innovation Required:
(IPE Factor: Innovation / Complexity)

• Update or modify working methods in own role based on defined procedures
• Identify problems and recommend improvements to working procedures

Critical Qualification/Skills/Experience
(IPE Factor: Knowledge)

• Bachelor's degree in Law Compulsory from an accredited university
• Professional Certification and membership from insurance professional bodies is required
• At least three to five years of experience in Maritime industry in claims section or from an insurance company dealing with Maritime customers claims on regular basis
• Expert of Maritime industry processes, documentation involved, Clearing procedures

Knowledge:

• Must have extensive knowledge of Maritime Claims and Trade documentation
• Must have expertise in International and Nigerian Maritime regulations/legislations
• Must be familiar with legal concepts, contractual agreements.
• Must be familiar with commercial law, credit agreements, concession and management agreements, and other related legislation, decrees, and legal opinions.
• Requires high proficiency EXCEL spreadsheets and Power point presentations.
• Knowledge of import and export procedures and related activities.

Ability:

• Strong sense of details and ability to correlate documentation at various levels.
• Strong sense of urgency
• Effective negotiation and conflict resolution skills combined with good counselling and listening skills.
• Strong communication skills and ability to communicate with senior management
• Excellent analytical skills, ability to extract, compile and analyze data.
• Ability to deal with statutory authorities including Police/ Customs
• Well developed English oral, written communications and report writing skills.
• Previous experience of working in Maritime industry and in multi cultural environment is an advantage.
• Requires capability to anticipate problems by recognizing the key issues in problems and creating contingency plans and alternative solutions.

Reporting and Scope
(IPE Factor: Teams & Breadth/)

• Direct reports - None
• Indirect reports - none
• The position reports to the Chief Finance Officer
• The scope of this position is domestic

System Access
Personal Protective Equipment (PPE) Required:

Learning and Career Opportunities:
In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas;

• Exposure to legal knowledge of terminal operations & impact of these on business objectives
• Exposure to Global claims Management system and software
• Advanced knowledge of insurance and claim management activities
• Future Positions - Take over as legal counsel

Application Closing Date
25th September, 2014

Method of Application
Interested and qualified candidates should send their applications to: [email protected]