Application L2 Support Officer at a Digital Payment Institution

A newly licensed Digital Payment Institution in Nigeria with strong affiliation to one of the leading Mobile Telecommunication in Africa desires to recruit a highly competent, talented, self-motivated and result oriented individual to fill the position below:

Job Title: Application L2 Support Officer

Ref: L2 Support
Location: Nigeria

Responsibilities

• Access to application and ticket closure, adhoc reporting and dashboards.
• Analyse and resolve application issues.
• Act as a key point of contact for operations & development teams to resolve business critical issues.
• Identity defects, discrepancies, and trends by ways of code debugging or log analysis
• Manage Incidents and effectively communicate with users, application owners, and senior stakeholders across all areas for improvement
• Identify alerts / processes that can be automated and then work with IT Developer Team in automating them.

Qualifications / Experience / Competencies

• Minimum of Bachelor's Degree (Second Class Upper Division) in Computer, Electrical / Electronic or Telecommunications Engineering or other related discipline.
• A Postgraduate Degree or professional certification in Telecommunication or Engineering Field will be an added advantage.
• Minimum of 3 years software development experience
• Development and scripting for new monitors, adhoc reports.
• IT application deployment and production validation.
• LA and OLA Tracking in the address of internal and external Incidents and requests
• Lead I Own continuous Improvement and service improvements.
• Excellent analytical, problem solving and interpersonal skills and proficiency with technical documentation required.
• Willing to work in shifts 24x7.

Remuneration
Very attractive and competitive remuneration packages and challenging prospects await the successful candidates.

Application Closing Date
25th January, 2022.

How to Apply
Interested and qualified candidates should send their Resume with a scanned passport-sized photograph to: [email protected] quoting the reference as the subject of the mail.

Note: All applications will be treated in confidence and only shortlisted candidates will be contacted.