Application L2 Support Officer at a Digital Payment Institution

A newly licensed Digital Payment Institution in Nigeria with strong affiliation to one of the leading Mobile Telecommunication in Africa desires to recruit a highly competent, talented, self-motivated and result oriented individual to fill the position below:

Job Title: Application L2 Support Officer

Ref: L2 Support
Location: Nigeria

Responsibilities

• Access to application and ticket closure, adhoc reporting and dashboards.
• Analyse and resolve application issues.
• Act as a key point of contact for operations & development teams to resolve business critical issues.
• Identity defects, discrepancies, and trends by ways of code debugging or log analysis
• Manage Incidents and effectively communicate with users, application owners, and senior stakeholders across all areas for improvement
• Identify alerts / processes that can be automated and then work with IT Developer Team in automating them.

Qualifications / Experience / Competencies

• Minimum of Bachelor's Degree (Second Class Upper Division) in Computer, Electrical / Electronic or Telecommunications Engineering or other related discipline.
• A Postgraduate Degree or professional certification in Telecommunication or Engineering Field will be an added advantage.
• Minimum of 3 years software development experience
• Development and scripting for new monitors, adhoc reports.
• IT application deployment and production validation.
• LA and OLA Tracking in the address of internal and external Incidents and requests
• Lead I Own continuous Improvement and service improvements.
• Excellent analytical, problem solving and interpersonal skills and proficiency with technical documentation required.
• Willing to work in shifts 24x7.

Remuneration
Very attractive and competitive remuneration packages and challenging prospects await the successful candidates.

Application Closing Date
25th January, 2022.