Sherman Gray Limited is recruiting to fill the position of:
Job Title: Front Desk Executive / Counselor (Female)
Location: Port Harcourt, Rivers
Job Summary
- The ideal candidate will act as the first point of contact on behalf of the company; attends to prospective clients by interacting with them,and directing them appropriately.
Detailed Job Duties
- Welcoming and attending to prospective clients in person or on the telephone; answering or referring inquiries and counseling them when
- Maintaining a professional work environment and administrative support.
- Maintaining safe and clean reception area by complying with procedures, rules, and regulations.
- Scheduling and maintain appointments diary.
- Coordinating incoming and outgoing mails, packages, and deliveries.
- Supplying information regarding the organization, products, services and policies to clients on enquiry.
- Dealing with client's complaints tactfully, calmly and politely
- Reporting and documenting issues for resolutions as well as contributing to team effort by accomplishing related results as needed.
- Other important functions are daily report of activities, office harmony, crisis handling, office morale, customer service.
- Any other duty as assigned from time to time.
Desired Qualities:
- The Idea candidate should have superior organizational skills, be self-motivated, resourceful, detail-oriented, and energetic.
- Must be a team player and have outstanding writing, editing, data entry and proofreading skills.
- Excellent communication and interpersonal skills, and the ability to prioritize and handle multiple client/project queries at a time, are essential.
Qualification, Skills & Other Requirements
- HND/ B.Sc qualification
- Must possess Telephony Skills, Good Verbal Communication, Multitasking Skills, Good Administrative Skills, Microsoft Office Skills and Listening Skills. Professionalism, Customer Focus, Organizing, Informing, and Pressure Handling abilities are very essential.
- Candidate is expected to have thorough knowledge of the company and an understanding of its products to answer enquiries correctly.
- Candidate is also expected to be aware of the roles of other office employees for smooth referrals on enquiries.
- Must have a minimum of one year experience as a customer service/front desk/ client officer post NYSC.
Application Closing Date
31st October, 2014.
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected]