Cobbler Care Limited, a Leather Work company in Magodo, Lagos state, is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full-time
Job Descritpion
- Manage large amounts of incoming phone calls and answer all client questions.
- Redirect phone calls to the appropriate department and take down messages.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Take the extra mile to engage customers.
- Resolve customer complaints via phone, email, mail or social media.
- Maintaining a positive, emphatic and professional attitude towards customers at all times.
- Manage and prioritize multiple concerns simultaneously.
- Provide the appropriate and correct information to incoming customer requests
- A positive attitude, even when faced with misplaced criticism of frustration.
- Greet guests and provide them with superb customer service.
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper..
Job Requirements / Skills
- Minimum of an HND and B.Sc
- 1-3 years Experience in the same role.
- Strong phone contact handling skills and active listening skills.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Good understanding of office administration and basic bookkeeping practices.
- Excellent written and verbal communication skills.
- Excellent organizational and multi-tasking abilities
- Good knowledge of MS Office programs.
- Must be passionate about the job.
Application Closing Date
16th March, 2022.
Sorry, this listing is no longer open.
https://www.hotnigerianjobs.com/hotjobs/417398/customer-service-representative-at-cobbler-care-li.html