Customer Service Representative at Cobbler Care Limited

Cobbler Care Limited, a Leather Work company in Magodo, Lagos state, is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Descritpion

• Manage large amounts of incoming phone calls and answer all client questions.
• Redirect phone calls to the appropriate department and take down messages.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Take the extra mile to engage customers.
• Resolve customer complaints via phone, email, mail or social media.
• Maintaining a positive, emphatic and professional attitude towards customers at all times.
• Manage and prioritize multiple concerns simultaneously.
• Provide the appropriate and correct information to incoming customer requests
• A positive attitude, even when faced with misplaced criticism of frustration.
• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper..

Job Requirements / Skills

• Minimum of an HND and B.Sc
• 1-3 years Experience in the same role.
• Strong phone contact handling skills and active listening skills.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Good understanding of office administration and basic bookkeeping practices.
• Excellent written and verbal communication skills.
• Excellent organizational and multi-tasking abilities
• Good knowledge of MS Office programs.
• Must be passionate about the job.

Application Closing Date
16th March, 2022.